Return and Refund Policy
We will honor all refund requests that are made before the end of the 30-day period from the day of purchase. Simply contact a Customer Service Representative at info@IceRecharge.com to receive return instructions. Please note that we cannot process packages marked "Return to Sender" or "Refused", except when explicitly instructed to do so by our support staff. All returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate and prompt processing of the refund to your account. RMA numbers can be obtained by contacting a Customer Service Representative. When requesting a refund, you need to send back all products either used or unused in order for a refund to be issued.
Contact us immediately if the items you received were damaged at the time of delivery. Return shipping costs will be paid in the form of a pre-paid shipping label on returns due to defective products or an error in shipping on our part. If, for any other reason, you are not satisfied with our products, we will refund the purchase price for those products along with the shipping and handling charges that you paid at the time of the purchase so long as your refund request is made before the end of the 30 day period from the day of purchase. Please note, however, that the shipping label with the RMA number you will be provided will not be pre-paid, and you will be responsible for the costs of shipping the items back to us. All returned units must be returned clean, packed neatly and in the original packaging. We reserve the right to deduce a selected amount from the total refund amount if the returned goods are spoiled, damaged, unclean, unfolded or in any manner not in a pristine condition as originally delivered.
Products that you wish to return must be sent to the following address within seven (7) days of your receipt of the RMA number from our Customer Service Representative:
IceRecharge
RMA #
2301 Ellis Ct Ste B
NEW LENOX, IL 60451
UNITED STATES
To obtain an RMA number and begin the refund process send us an email at info@IceRecharge.com.
After the goods are returned we will inspect them and provide a complete refund as long as the returned products are returned in the same state as originally delivered.
Why Not a Chargeback?
When you contact your credit card company or bank to request a chargeback, it severely damages our relationships with our merchant processing banks and can even result in a termination of our processing accounts. Therefore, we created a 30-day “no questions asked” refund policy, and will issue you a refund if you are not satisfied with our products for any reason. Instead of requesting a chargeback, please simply ask for a refund as set out above.
Please note that making a legitimate purchase but later claiming that you did not do so to your credit card company, bank, or other entity is fraud. In addition, if you engage in this practice, your credit card may be blacklisted by your credit card company, payment processors, and/or retailers, and may be unable to be used for any internet purchases.
ISSUED REFUNDS
Refunds are immediately sent to our bank for processing but it sometimes takes up to 10 days for the refund to be credited to your bank account. Please check for any transactions with a descriptor "IceRecharge". If you are not sure you received your money, please contact your bank.
ISSUED VOIDS
Voids are issued for transactions that customers want canceled on the same day of the purchase. A void means the original transaction wasn't settled yet, so the money was never actually taken from your account. The transaction will not show on your credit card statement, though it might appear in the list of pending transactions. Please allow up to 10 days for the transaction to be fully canceled.